DOOM: The Dark Ages Technical Troubleshooting (2025)

Installation

1. Restart your computer before doing any other troubleshooting. This can resolve many program conflicts and other temporaryissues
2. Optimize your internet connection. Your current setupmay not be viable for our game
3. Configure your security software to allow our gameto be played
4. Uninstall and reinstall your Battle.net App
5. If all of the above fails, try updating or creating a new Windows account to resolve permissionissues with your operating system (Windows 10 and 11 only)

For Premium, if you are still unable to install try the following:

1. Log out of the Battle.net App for at least 30 seconds
2. Restart and log back into the Battle.net App to ensure you have the latest version

Patching

1. Restart your computer before doing any other troubleshooting. This can resolve many program conflicts and other temporaryissues
2. Optimize your internet connection. Your current setupmay be preventing patching
3. Run therepair toolto repair any damaged game files
4. Configure your security software to allow our gameto be patched
5. Uninstall and reinstall your Battle.net App
6. If all of the above fails, try updating or creating a new Windows account to resolve permissionissues with your operating system (Windows 10 and 11 only)

Connection

This includes disconnections, lag, and "rubber banding."

Note: If you are disconnecting with a specific error message, search for an article or news regarding that error code before proceeding.

1. Restart your computer before doing any other troubleshooting. This can resolve many program conflicts and other temporaryissues
2. Optimize your internet connection. Your current setupmay have issues impacting gameplay

Performance

This includes unexpectedly poor graphics or FPS (Frames Per Second).

1. Ensure your computer well exceedsthe system requirements. The closer you are to the minimum requirements, the worseyour game will perform
2. Shut down all otherprograms (including Internet browsers) to see if they are interfering with your game's performance
3. Ensure your graphics driver isnot outdated. This is especially important after a major game update

Crashing

If you are crashing with a specific error message, search for an article or news regarding that error code before proceeding (Example: BLZ0000ABC123).

1. If your computer shuts down or restarts during gameplay, go here
2. If you receive a "Blue Screen" with your crash, go here
3. Ensure your computer meets the minimumsystem requirements. Playing below the minimum often causes instability
4. Run therepair toolto repair any damaged game files
5. Update your drivers and operating systemto resolve any compatibility issues
6. If all else fails, uninstall and reinstall your game

Sound

Sound issues are almost always caused by incorrect settings or issues with sound peripherals.

1. Before doing any other troubleshooting, restart your computer. This can resolve numerous temporary issues
2. Check your Windows sound settings to ensure the right device is set as your sound output, and that the volume level is not atzero. There are several ways to reach the sound settings, including navigating Start > Settings > System > Sound
3. If your Windows settings are correct, check your in-game settings next. Ensure the right device is set to your output, that the volume levels are not at zero, and that the sound is not muted
4. If both Windows and Game settings are accurate, try another app with sound to see if the issue is with your headphones or speaker. If so, fully unplugyour device and then plug it back in. Afterward,check its physical settings like volume knobs or mute buttons